Experience GR | Grand Rapids MI

At Experience Grand Rapids, they’re the heart and soul behind promoting Kent County and Grand Rapids, Michigan, as a vibrant, must-visit destination. They celebrate and share everything that makes the community extraordinary – from craft beverages and rich arts & culture to exhilarating outdoor adventures, delicious food, and beyond. Their mission is simple yet powerful: to create an exceptional community by sharing Grand Rapids with the world. They pride themselves on promoting a company culture that is both relaxed and friendly, fueled by a team that is as passionate as they are hardworking. Together, they’re dedicated to filling the hotels and attractions with visitors and convention attendees, contributing to the thriving pulse of Grand Rapids.

They’re seeking a dynamic Guest Experience Manager to join their team, playing a crucial role in bridging Experience Grand Rapids with the team at Gerald R. Ford International Airport. This role is pivotal in managing the operations of the Visitor Information Center (VIC) and leading their Airport Ambassador team. You will work to deliver unparalleled visitor services through inspired leadership and by empowering our team to excel.